1. Overview

At Global PLC Spare Hub, we prioritize the reliability of your industrial operations. This policy governs the returns and refunds of all automation components, including PLC, DCS, and ESD modules, ensuring a transparent and professional process for our global clientele.

2. Return Eligibility and Conditions

To maintain the integrity of our inventory, returns are subject to the following strict criteria:

• Return Window: Return requests must be initiated within 30 calendar days from the date of delivery.

• Condition: Items must be returned in their original, unopened, factory-sealed packaging.

• Verification: The original serial numbers and warranty stickers must be intact and untampered with. Any item that has been installed, powered on, or programmed is ineligible for return unless a functional defect is verified.

3. Return Merchandise Authorization (RMA)

No returns will be accepted without a prior Return Merchandise Authorization (RMA).

1. Contact our support team to request an RMA form.

2. Provide a detailed reason for the return and, if applicable, photographic evidence of the item’s condition.

3. Once approved, an RMA number will be issued. This number must be clearly marked on the outer shipping box (not the original factory box).

4. Technical Inspection and Testing

All returned components undergo a mandatory inspection by our technical department:

• Functionality Check: We verify the part's operational status using specialized diagnostic equipment.

• Inventory Match: We cross-reference serial numbers against our dispatch records.

• Restocking Fee: For non-defective returns (e.g., customer ordered in error), a restocking fee of 20% to 30% may be applied to cover inspection, re-certification, and administrative costs.

5. Non-Returnable Items

The following items are strictly non-returnable:

• Special-order items or custom-procured hardware.

• Items where the factory seal or anti-static bag has been opened.

• Software, licenses, and activated firmware.

• Items damaged due to improper installation, power surges, or environmental factors at the customer's site.

6. Shipping Costs and Liabilities

• Global PLC Error: If the return is due to a defective part or an incorrect shipment by us, Global PLC Spare Hub will cover all return shipping costs and duties.

• Customer Error: For all other returns, the customer is responsible for shipping costs, insurance, and any import/export duties. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

7. Refund Procedure

Once the returned item is received and passes inspection:

• A notification email will be sent regarding the approval or rejection of your refund.

• Approved refunds will be processed via Telegraphic Transfer (T/T) to the original remitting bank account.

• Refunds typically take 5–7 business days to appear in your account, depending on international banking protocols.

8. Exchange Policy

If you require an exchange for a different part, we will treat the original order as a return and a new order will be generated. Exchanges are subject to current stock availability.